Today the world wants to interact with complex computer software by simply talking to the application, and the rise of generative AI is finally making this possible! People have been conditioned to talk with devices using the ubiquitous Alexa and Siri voice recognition interfaces, but their limited language processing capabilities have kept those interfaces confined to specific topics and has frustrated users who assume much more. Read further to see how AI and voice technology advances might apply to your field, your app, and how we can help you with design and implementation.

The low hanging fruit for immediately applying new Artificial Intelligence tools is using AI to enhance today’s limited and non-intuitive User Interfaces with Natural Language Processing (NLP) and advanced voice synthesis. Natural Language Processing (NLP) is a field of artificial intelligence that enables computers to understand, interpret and respond to human language without relying on specialized syntax or any knowledge of programming. Using NLP to execute a Natural Language Interface (NLI) finally makes the long-awaited promise of ‘voice recognition’ technology a reality.

NLI is the biggest revolution in human-computer interaction since the invention of the graphical user interface (GUI). Generative AI and NLIs are revolutionizing human-computer user interfaces and the user experience (UI/UX), augmenting workflows and democratizing access. In 2022, the natural language processing (NLP) market was estimated to be worth $15.7 billion, and by 2028, it is anticipated to reach a value of over $68 billion. Article link here.


How Can AI and NLP Tools Be Used to Augment Web and Mobile Apps, and even Increase Customer Satisfaction?

The tools that are driving the advancement and revolutionizing the way users interact with apps is the integration of NLP/intelligent voice capabilities powered by large language models like ChatGPT, new speech to text technologies like Whisper, and cutting-edge text-to-speech (TTS) systems. For existing web and mobile applications, this presents an unparalleled opportunity to elevate user experiences, streamline workflows, and increase customer satisfaction and loyalty.

Enhancing User Engagement with Intelligent Voice Capabilities

Traditional user interfaces, although effective, can be limiting when it comes to user engagement and accessibility. Enter NLP and intelligent voice capabilities. By leveraging tools like ChatGPT Whisper, an AI language model designed for human-like conversation, and state-of-the-art TTS technologies, applications can introduce a new level of interactivity that resonates with users on a deeper level.

  1. Seamless User Interaction: Imagine a medical application that uses ChatGPT Whisper to provide clear, concise voice instructions to users or patients. Instead of sifting through lengthy text instructions, users can now listen to personalized guidance, making the app significantly more user-friendly.
  2. Eliminating Manual Data Entry: Manual data entry can be cumbersome and prone to errors. With intelligent voice capabilities, the app can prompt users to verbally input information. For instance, a medical app could ask patients about their symptoms, record their responses accurately, and populate relevant fields without the need for manual typing.
  3. Empowering Accessibility: Integrating voice capabilities enhances accessibility for users with visual impairments or motor skill limitations. These users can now navigate, interact, and extract information from the app seamlessly through voice commands.
  4. Real-time Conversations: With intelligent voice capabilities, web and mobile apps can engage users in real-time conversations, answering questions, providing recommendations, and offering instant assistance. For instance, a medical app could offer medical advice based on user-provided symptoms.
  5. Enhanced User Loyalty: Apps that evolve with the times and offer advanced voice capabilities are more likely to garner user loyalty and customer satisfaction. Aberdeen Research found that businesses implementing AI effectively have seen up to a 3.5 times increase in customer satisfaction rates.
  6. Competitive Edge: Early adoption of intelligent voice capabilities sets apps apart in the competitive landscape. The integration of these technologies showcases innovation and commitment to user experience.


Innovating In the Medical Marketplace 

stethoscope and laptop with doctor's hands on keyboard

The medical sector is a prime example of how intelligent voice capabilities can revolutionize mobile applications. Consider a patient-facing app that helps therapists gather critical information from patients. This type of unstructured data can be very diverse and nuanced, so it doesn’t fit the typical ‘checkbox’ approach used by many existing user interfaces, but it needs to be captured accurately, saved and organized. With ChatGPT Whisper, the app can offer step-by-step vocal guidance, leading patients through the process via a natural sounding, conversational NLI and while accurately capturing and storing all relevant information.

Furthermore, by enabling users to verbally report their symptoms or progress, the app could gather critical information more efficiently. Because the application can now handle the time-consuming information collection tasks without a therapist’s intervention, they have more time to spend interpreting the information for a larger number of patients ensuring more effective and efficient care management.


Schedule a SemperCon AI Demo!

The era of intelligent voice capabilities in all applications is here now, and its impact will be profound. Existing apps that embrace these capabilities will not only elevate their functionality but also create a deeper connection with users. By integrating advanced NLP, apps can enter a new realm of interactivity, efficiency, and innovation. Please contact us (215-666-5750, or if you would like more information and get a live demonstration of our own NLP Proof of Concept showing the use of NLI in a mobile medical application.


Let us Unlock the Transformative Power of AI for your Organization.

Contact us to get a private demonstration of our latest AI development project which leverages the cutting-edge OpenAI Whisper and ChatGPT LLM technology and advanced speech synthesis from Eleven Labs. This eliminates the need for manual data entry by end users and allows the app to have an intelligent conversation with the user to collect the information needed, thereby significantly enhancing the user experience and increasing productivity.

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